Frequently Asked Questions

Below you’ll find answers to some of the most common questions we receive about our services, scheduling, pricing, and what to expect when working with Homa. If you don’t see your question here, feel free to contact us.

General Questions

Do you serve residential and commercial properties?

Yes. We provide services for residential homes, multi-unit properties, storefronts, offices, and commercial buildings.

What areas do you service?

We serve properties across Gatineau and Ottawa, including most surrounding neighborhood’s. If you’re unsure whether your address is within our service area, contact us and we’ll confirm quickly.

Are you insured?

Yes. Our team is fully insured and follows safety procedures appropriate for each service and property type.

Do I need to be home during the service?

In most cases, no. As long as we have access to the areas being serviced and any required instructions in advance, you do not need to be present.

Quotes & Pricing

How do I get a quote?

You can request a quote through our website or by contacting us directly. In many cases, photos and basic details are enough to provide an estimate. Some services may require an on-site visit.

Is your pricing transparent?

Yes. We provide clear pricing before the work begins, so there are no surprises once the job is completed.

Do you offer bundle pricing for multiple services?

Yes. Combining services such as window cleaning, gutter cleaning, and soft washing may reduce overall costs. Ask us about bundled options when requesting a quote.

Scheduling & Appointments

How far in advance do I need to book?

Availability depends on the season and service type. We recommend booking early during peak periods such as spring, fall, and the holiday season.

What happens if the weather is bad?

Some services are weather-dependent. If conditions are unsafe or could affect results, we will reschedule your appointment and keep you informed.

Do you offer recurring or maintenance services?

Yes. Many clients choose seasonal or recurring services for window cleaning and gutter maintenance. We’re happy to discuss a schedule that fits your needs.

Service-Specific Questions

Do you offer interior and exterior window cleaning?

Yes. You can choose exterior-only or full interior and exterior window cleaning, depending on your preference.

How often should gutters be cleaned?

Typically once or twice per year, usually in the spring and fall. Properties with heavy tree coverage may require more frequent cleaning.

What is soft washing?

Soft washing is a low-pressure cleaning method used for siding, soffits, and other delicate surfaces. It removes dirt, algae, and buildup without damaging materials.

What does exterior caulking help with?

Exterior caulking helps prevent water intrusion, air leaks, and drafts around windows, doors, and exterior joints. It can improve comfort and protect your property from long-term damage.

Do you install and remove Christmas lights?

Yes. We offer seasonal Christmas light installation, maintenance, takedown, and optional storage.

Payments & Policies

How do I pay for services?

Payment options will be outlined in your quote or invoice. Details can vary depending on the service and project size.

What is your cancellation policy?

We ask for as much notice as possible if you need to reschedule or cancel. Specific terms may vary by service and will be communicated at booking.